View training events from the Florida Housing Coalition below. You can also view previous events, which include the event recording, presentation, and handouts, at the event link.
Download the entire list of Catalyst program trainings. Catalyst 26 27 Catalyst Training Schedule.
The Catalyst program is administered by the Florida Housing Finance Corporation.
This webinar will provide an overview of the SHIP applicant complaint process, including common types of complaints and practical strategies for responding to them. Participants will learn best practices for documentation, recordkeeping, and communication that can help minimize misunderstandings and reduce the likelihood of complaints escalating. Presenters will walk through the complaint resolution process from initial receipt through mediation, investigation, and final disposition, highlighting key timelines, responsibilities, and parties involved.
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